I was responsible for the day-to-day operations of the port’s native technology and IT platforms (airport and customer domain). The role had a strong focus on ensuring a high standard of customer service and experience is delivered using our native and CUTE technologies. 

As part of this role, I also spent time supporting Jetstar’s regional ports through regular IT health checks and ongoing support as required.

This role was unique in the sense that it was not a traditional IT position. In this role we were trained and exposed to many different areas of the aviation business including; check-in, departures, dispatch, ramp and baggage. I worked closely with our technical/cabin crews, engineers and corporate teams.

Through this role I had a truly unique insight into the domestic and international operations of an airline.